Oracle Apps DBA Remote Support Solution and Services. PentaSOL Remote Services can help with… is a trusted provider of remote Oracle E-Business Suite (EBS) support services. All remote Oracle support is performed by Oracle E-Business Suite experts with years of Oracle Apps DBA experience.

We specializes in supporting clients with mission-critical database and EBS system that require high level of performance and reliability.

  • Critical System Upgrades
  • Extra Coverage for DBAs
  • Temporary DBA Support

PentaSOL Cloud Team can monitor your Oracle, SQL Server and Open Source systems 24X7. Monitoring includes your:

  • Applications
  • Database
  • application server
  • URL
  • Listeners
  • Logs
  • Network
  • machine state
  • operating system

Our expert team fixes your system, database, applications problems and mentors your staff.

PentaSOL Cloud’s Remote Services include: backup and recovery, performance tuning, technical support, mentoring, database design and configuration, database health audit, security audits; monitoring, sizing and capacity planning, projects, upgrades, interfaces and customizations.

Monitoring

Business and enterprise class server systems, Oracle or Open Source, need comprehensive monitoring solutions to ensure maximal uptime and performance. We will custom-tailor existing Open Source monitoring software to the needs of your applications and infrastructure — and provide professional monitoring and incident response services as well. While many powerful proprietary monitoring frameworks exist, they lack the flexibility that Open Source solutions have to fit precisely into your system. Monitoring services may include:

  • 24x7 Monitoring Software
  • Alerts of potential outages to critical services
  • Custom-tailored monitoring and reporting solutions
  • On-call monitoring and incident response

PentaSOL Cloud’s Remote Service is the cost-effective alternative to employing full-time resources. Remote support allows you to cut your overhead and improve quality. Remote Support provides access to some of the most experienced DBAs, Application DBAs and Functional Experts in the country. Proactive scripts and tools help prevent potential problems. With remote support you receive access to our 24x7 help desk.

Oracle Database and Oracle Applications DBA Duties:

24 x 7 database monitoring. Monitoring includes:

  • Oracle backups and/or host-based backup functions
  • Oracle alert logs, application error logs, incident logs
  • Database space utilization and growth
  • Database performance, locks, waits, and events, utilizing and potentially enhancing existing Oracle Enterprise Manager or via custom scripts.
  • Oracle Applications technology stack monitoring, including Apache/Forms stack, JServ utilization and consumption, and concurrent processing tier.
  • Critical concurrent programs or other identified jobs
  • Oracle RDBMS audit trail and/or other security logs
  • Oracle Applications Audit Trail and/or other existing security-related measures currently implemented
  • RDBMS/Applications aspects of the O/S kernel, file-system space utilization, and O/S thresholds.

Database Maintenance

  • Database and applications cloning/refreshing
  • Oracle E-Business Applications patching and administration
  • Database patching and administration
  • Periodic space management evaluations
  • Performance evaluations as necessary

Oracle e-Business DBA Applications Maintenance and Support

  • Engage in the client production support process and handle problem tickets as assigned
  • Assist end-users, developers, and other IT resources in problem determination and remediation, including follow-up and monitoring of Oracle Service Requests
  • Application Patching and Administration
  • Release to Production procedure
  • Oracle Service Requests Backup, Recovery, and Disaster Recovery
  • Review current backup and recovery strategy, provide suggestions as appropriate, and document/develop failure or disaster recovery procedures if necessary
  • our team will work with Client’s UNIX/Windows and/or Backup/Storage administrators during database/applications recovery situations.

Reporting

  • Activity reports summarizing our expert’s activities
  • Status reports for open issues

Application Support

  • Functional Support, troubleshooting issues, providing guidance
  • Technical Support, supporting interfaces, extensions
  • Development, new code, and report development

NO RETAINER OR ANNUAL CONTRACT REQUIRED:

You pay only for the services you receive and only if and when you need it. There are no annual contracts. There is NO monthly retainer fee to worry about. You pay as you go with no specific commitment.

Eliminate the need to patch together different elements of your data backend—with a complete Oracle EBS implementation from PentaSOL Cloud, you won’t see a single gap in your company’s systems.

The Oracle E-Business Suite is designed to give your company a cutting edge in database management & support. Framed as a complete package, our EBS solution combines setup, implementation, health checks, backups, recovery, and much more.

 

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